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Warranty Registration

Evolur / Customer Care / Warranty Registration

Our assurance: Your protection

Industry standard guarantee for your peace-of-mind

Register Your Warranty

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Mattress Warranty

Your évolur and Dream On Me mattresses will be replaced or repaired at our option, at no cost to you, if it is defective due to faulty workmanship or materials. For many of our Mattresses, the mattress core has a 10-year warranty, and mattress covers have a 1-year warranty from the date of purchase, subject to the limitations described in this warranty.

This warranty does not cover or apply to:

  • Normal wear and tear, normal everyday soiling, or commercial use.
  • Stains caused by non-food related grease, inks, cosmetics, bleach, alcohol, dyes, solvents, corrosives.
  • Intentional or accidental damage resulting from the misuse of the product—including, cutting into the material.
  • Mattresses that do not have the manufacturer’s original law tag.
  • Items bought as used or secondhand or purchased from an unauthorized DOM Family retailer.

Special, incidental, consequential, or indirect damages

  • Damages, malfunctions, or defects caused by the result of negligence, misuse, abnormal use, improper handling or accident, or commercial use.
  • Damage caused by teething, belt buckles, water damage, burns, cuts, molds, unsanitary conditions, dirt, stains, indentations, dents, scratches, tears, scuffs, watermarks, pet damage, exposure to weather.
  • Other accidents caused by outside environmental influences beyond the control of the manufacturer, including chemical reactions, or scrapes and scratching from the use of changing pads or changing trays.
  • Damage that results in burns, molds, any product modification, alteration to the finish, design, or hardware of the product, that is not authorized by évolur, or failure to follow the instruction manual, and improper operation or extreme use will void this warranty.

This warranty does not cover improper cleaning including but not limited to the use of detergents, abrasives, or other harsh cleaning agents.

A warranty of 90 days is applicable if the mattress is used for commercial purposes but not limited to daycare facilities, Hospitals, Floor models, Hotels, etc.

This warranty will not apply if the mattress is purchased by you in a second-hand condition or in an auction.

This warranty shall be void if the outer cover of the mattress is machine washed in any cycle setting other than ‘delicate’ or dried in a dryer. This warranty will also be void if the mattress remains in a compressed state in the packaging box received by the original purchaser for more than 2 weeks, or is left to expand in a room without the right temperature settings.

This warranty is applicable only on claims made by the original purchaser of this mattress in the United States or Canada.

This warranty shall not be applicable to any claims in excess of the original purchase price of the mattress.

This warranty and its limitations will be modified or removed in any state, country, or province that does not permit such limitations by law.

ADDITIONAL NOTES: PLEASE REVIEW ALL WARRANTY TERMS AND CONDITIONS BEFORE THE USE OF THE PRODUCT. IF YOU DO NOT AGREE WITH THE WARRANTY TERMS AND CONDITIONS, PLEASE DO NOT USE THE PRODUCT AND CONTACT EVOLUR OR THE RETAILER YOU PURCHASED THE PRODUCT FROM OR THE EVOLUR CUSTOMER SUPPORT.

ON USING YOUR EVOLUR MATTRESS, YOU AUTOMATICALLY AGREE TO THE TERMS AND CONDITIONS OF THIS WARRANTY.

Furniture & Gears Warranty

  1. THE EVOLUR PRODUCT PROMISE:

Every Evolur Product is manufactured to the highest standards of quality and safety, and is free of defects.

  1. WARRANTY COVERAGE AND DURATION:

EVOLUR provides a limited warranty on all Evolur products, and to the original purchaser of the products only. The product must be purchased through Evolur directly or any of our authorized retailers.

  1. REQUESTING FOR WARRANTY SERVICE:

To request warranty service, please contact the Evolur Customer Support via email: [email protected] or the help form on www.evolurbaby.com or the Live Chat feature on our website.

To note:

  1. Proof of purchase and proof of product condition is mandatory to process a warranty claim.
  2. Please keep your product model number and manufacturing date handy when contacting Customer Support. These can be found on the warning label on the product.
  3. The Warranty is not applicable if the original tag is not retained on the mattress. Please submit a photo of this product label.
  1. WARRANTY LIMITATIONS:

The warranty does not cover:

  • Normal ‘wear and tear’
  • Staining, dirt, or discolorations
  • Special, incidental, consequential, or indirect damages
  • Damages, malfunctions, or defects caused by the result from negligence, misuse, abnormal use, improper handling or accident, or commercial use
  • Damage caused by teething, belt buckles, water damage, burns, cuts, molds, unsanitary conditions, dirt, stains, indentations, dents, scratches, tears, scuffs, watermarks, pet damage, exposure to weather
  • Other accidents caused by outside environmental influences beyond the control of the manufacturer, including chemical reactions, or scrapes and scratching from the use of changing pads or changing trays
  • Damage that results in burns, molds, any product modification, alteration to the finish, design, or hardware of the product, that is not authorized by Evolur, or failure to follow the instruction manual, and improper operation or extreme use will void this warranty.

This warranty does not cover improper cleaning including but not limited to the use of detergents, abrasives, or other harsh cleaning agents.

A warranty of only 90 days is applicable if the mattress is used for commercial purposes like but not limited to daycare facilities, Hospitals, Floor model, at a Hotel, etc.

This warranty will not apply if the product is purchased by you in a second-hand condition or in an auction.
This warranty is applicable only on claims made by the original purchaser of this mattress in the United States or Canada.
This warranty shall not be applicable to any claims in excess of the original purchase price of the product.
This warranty and its limitations will be modified or removed in any state, country, or province that does not permit such limitations by law.

ADDITIONAL NOTES: PLEASE REVIEW ALL WARRANTY TERMS AND CONDITIONS BEFORE USE OF THE PRODUCT. IF YOU DO NOT AGREE WITH THE WARRANTY TERMS AND CONDITIONS, PLEASE HALT THE USE OF THE PRODUCT AND CONTACT EVOLUR OR THE RETAILER YOU PURCHASED THE PRODUCT FROM OR THE EVOLUR CUSTOMER SUPPORT.

BY USING YOUR EVOLUR FURNITURE OR GEAR OR PRODUCT, YOU AUTOMATICALLY AGREE TO THE TERMS AND CONDITIONS OF THIS WARRANTY.