Warranty

Our assurance: Your protection

Industry standard guarantee for your peace-of-mind

All évolur products come with a limited warranty on any manufacturing defects resulting from normal use.

The duration of international warranties may differ from those in the USA and may vary from country to country. If not purchased in the USA, please contact your retailer for more information. All other terms of warranty remain the same as those for items purchased in the USA.

USA

Évolur (DOM Family) warrants to you, the original buyer, that Évolur (DOM Family) shall be free of all defects in workmanship and materials for one year, from the date of the original purchase and is eligible only to original purchaser of the product. To obtain proper service under this warranty, the original purchase receipt must be provided.

This warranty only covers actual components of the product. Évolur (DOM Family) shall in no event be liable for any special, incidental, consequential, or indirect damages. This warranty covers only what is deemed normal use of the product and does not cover damages , malfunctions  or defects  caused by that result from negligence, misuse, abnormal use, improper handling or accident, commercial use or normal wear and tear.  This warranty does not cover damage caused by teething, belt buckles, water damage, burns, cuts, indentations, dents, scratches, tears, scuffs, watermarks, pet damage, exposure to weather or any other accidents caused by outside environmental influences beyond the control of the manufacturer, including chemical reactions or scrapes and scratching from the use of  changing pads or changing trays.  Any product modification, alteration to the finish, design or hardware of the product, that is not authorized by Évolur (DOM Family)  or failure to follow the instruction manual and improper operation or extreme use will void this warranty. This warranty does not cover improper cleaning including but not limited to the use of detergents, abrasives or other harsh cleaning agents (Please refer to “Furniture Care Instructions” provided on company website).

All claims must be made in writing with back up proof of purchase. Photos of problem must be supplied in order to evaluate. Written approval by company is required before any compensation will be issued. The company will not be bound by any verbal promises unless such agreements are set in writing by an authorized representative of Évolur (DOM Family).  Full replacement of product or refund of purchase amount will be considered only as a last resort after all other means of repair have been exhausted. Company has the final say on that determination. THE REPAIR, REPLACEMENT or REFUND OF DEFECTIVE GOODS CONSTITUTES ÉVOLUR’S ENTIRE OBLIGATION.

Évolur (DOM Family)  does not authorize anyone, including its Retailers, to create for it any other warranty, obligations, or liability in connection with its products. This limited warranty is non-transferable. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANT.

All claims for seller’s failure to comply with this warranty shall be governed by the provisions of this paragraph:

This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Some states do not allow the exclusion of implied warranties or the limitation of damages, so the above exclusions and limitations may not apply to you. In the event the warranty exclusions do not apply to you, then, where legally permissible, such implied warranties are limited in duration to the stated warranty period and no warranties apply after that period. In circumstances in which the warranty provided herein does not apply, the products involved are, where legally permissible, still subject to the above disclaimer of implied warranties and the above limitation of damages.